FAQ

Of course! All online marketplaces, including Amazon, are constantly evolving/changing their image policy and we strive to keep up with changes as they happen. We don't just deliver the minimum requirements, we make sure that you have more than you need in the event that amazon or any other platform changes their image policy in the near future.

We can offer you competitive pricing based on your projected timeline for final delivery of your images. Typically, we deliver final images within 7 business days (Monday through Friday) beginning on the day that products are within our possession and confirmed to be in good condition. Turnaround will vary based on the number of images ordered; please contact us for an estimate for groups of 10+ images.

Additionally, we can offer a 3-day guaranteed rush service at an additional $15 per image. Please connect with us to confirm availability for this option!

Every product category is different and we want to pay respect to your vision in this project! Providing us with an idea of how you want your products shot is an important and critical step! We’ll provide detailed instructions alongside a template for this step to help streamline the process as much as possible. These instructions will be emailed to you shortly after an order is submitted.

We will provide the basic necessities when it comes to retouching, which will ensure that your product sits cleanly against a pure white (255) background, in addition to any requested shadow and/or reflection. We will color correct, add contrast, and sharpness to each photo to match the products true color under standard lighting conditions. We will do minor clean-up to remove surface scratches and/or imperfections, but based on the product’s condition upon arrival, please note that additional retouching fees may apply, during which time you’ll be notified. In the event that additional retouching is suggested, you may choose to opt out of these services. At this time, product color change options are reviewed on a case-by-case basis; please contact us for more information.

Unless otherwise requested at the start of the project, we provide all photos in a standard 3000 x 3000 px at 300dpi JPG. We can definitely provide smaller images upon request at no additional charge (up to 2 additional sizes)! All images are provided in a standard square crop with the product as large as the frame would allow. This default setting will be large enough for most print applications in addition to being big enough for any type of web use.

All products will be shipped and returned at the client’s expense under his/her preferred carrier service(s). To ensure that no delays occur due to damage and/or loss, please pack your items as carefully as possible. Upon return, we will package them the way in which they arrived with its original packaging and exterior boxes; we are not responsible for damages upon their return due to insufficient packaging provided. Finally, please include a return label with your shipment if you wish to have your products returned at the close of the project!

Absolutely! We will return any and all products as long as a prepaid shipping label is provided. If a return label is not included, we will contact our clients to confirm whether he/she wishes to have the products returned and to await further instructions. The client will have up to 30 days to provide a return label after final images are delivered; failure to provide a return label by the deadline may result in disposal of the products and/or further requests for its return to be denied.

We will grant unlimited world-wide usage rights for the final images to the company purchasing the service. In short, you can use them in any media capacity that you see fit for however long you need! The only exception is usage and/or distribution through a 3rd party, during which time an additional usage agreement will be negotiated separately. Please contact us for more information.

If assembly is required, please notify us at the start of the project. Detailed instructions and a reference photo of the finished product is required; failure to include these may delay the completion of the order. Please note that based on the complexity of the product’s assembly, the turnaround time of final delivery may be extended and assembly fees on a per item basis may apply should the product(s) require more than what we consider basic assembly. Please contact us for a custom quote.

To allow for ease of transfer, we will provide you with a download link containing all of your final images once the project has been completed. All images will be archived for up to 90 days after final images are delivered and available for your retrieval at no additional cost. Any requests after 90 days will be subject to an archive retrieval fee of 10% of the final invoice amount or $25, whichever is greater.

We definitely can! Please contact us regarding products larger than 24”x24” for a custom quote.

We work with many clients, who are looking to shoot products against various backgrounds for marketing and/or advertising purposes. Based on your creative direction, all requests are subject to go through an approval process. Depending on the given direction, these may not be eligible for reshoots. Please contact us for a custom quote!

Yes! We can definitely accept business checks. Please note, however, that the project timeline does not officially start until the funds have cleared and are available. Please contact us before placing your order if you would prefer to pay by check.

Our product photography is Amazon compliant. We deliver images more than 3x larger than Amazon's minimum image requirements. Our images are also ideal for use on Shopify, Ebay, and much more.
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